Chick-fil-A rules out AI drive-thru ordering as fast-food rivals embrace technology
Chick-fil-A is bucking a growing fast-food industry trend, with CEO Andrew Cathy saying the chicken chain does not plan to use artificial intelligence to take customers' drive-thru orders.While Chick-fil-A is exploring potential uses for AI behind the scenes, Cathy told CNBC that the company wants to preserve human interaction in its drive-thru lanes even as competitors increasingly experiment with automated ordering technology."From our experience, we really want that hospitality to […]